Anger can permeate every aspect of our relationships and our lives. Some people live their whole lives being angry with themselves or with someone else. This can be detrimental and destructive both physically and mentally. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you and your organization a better understanding of anger.